Refund policy

Return & Refund Policy 

At [PANTHRA], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if:

  • The product is received damaged, defective, or incorrect.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact.
  • The return request is made within [7 DAYS] of receiving the order.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

To be eligible for a return, please contact us within [7 DAYS] of the delivery date.

Return requests made after this period may not be accepted.

3. How to Request a Return

To initiate a return:

  1. Email us at [nottanish759@gmail.com].
  2. Include:
    • Order Number
    • Full Name
    • Reason for Return
    • Photos or videos of the product (if damaged, defective, or incorrect)
  3. Our support team will review your request and provide further instructions.

Please do not return products without receiving confirmation from our support team.

4. Refund Process

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method.
  • Refunds are typically processed within [5–7 Business Days] after approval.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchange Policy

We offer exchanges for:

  • Wrong item received
  • Damaged products
  • Manufacturing defects
  • Size exchanges (subject to availability)

If your requested size or product is unavailable, we may offer:

  • A refund
  • Store credit
  • An alternative product of equal value

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

Please contact us within [48 HOURS] of delivery.

Include:

  • Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund as appropriate.

7. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or incorrectly delivered:

  • Customized or personalized products
  • Gift cards
  • Promotional or clearance items (unless defective)
  • Products that have been used, washed, altered, or damaged by the customer
  • Products returned without original tags or packaging

8. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), [PANTHRA] will bear the return shipping cost.
  • For returns requested due to a change of mind or incorrect size selection (where accepted), the customer may be responsible for the return shipping charges.

Return shipping instructions will be provided after your request is approved.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may request a return in accordance with this policy after delivery.

10. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still need assistance, contact us at [nottanish759@gmail.com].

11. Refused Deliveries

If a package is refused at the time of delivery without a valid reason, shipping charges and any applicable return shipping costs may be deducted from the refund, where permitted.

12. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Business Name: [PANTHRA]
Owner: [TANISH SAINI]
Email: [nottanish759@gmail.com]
Business Hours: [Monday–Saturday | 10:00 AM – 6:00 PM IST]