Shipping policy

Shipping Policy

Thank you for shopping with [PANTHRA]. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

  • Orders are processed within [1–3 BUSINESS DAYS] after payment confirmation.
  • Orders are processed only on Monday to Saturday, excluding public holidays.
  • During sales, festivals, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.

2. Shipping Methods

We partner with trusted courier companies to ensure reliable delivery across India.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (if available)
  • Cash on Delivery (COD) (if available)

The available shipping methods will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times:

  • Metro Cities: [3–5 BUSINESS DAYS]
  • Other Cities & Towns: [5–7 BUSINESS DAYS]
  • Remote Locations: [7–10 BUSINESS DAYS]

Please note that these are estimated delivery times and may vary depending on your location and courier service.

4. Shipping Charges

Shipping charges are calculated at checkout.

Example:

  • Free Shipping: Orders above [FREE]
  • Standard Shipping: ₹[AMOUNT]
  • Express Shipping: ₹[AMOUNT]

Shipping charges, if applicable, will be displayed before you complete your purchase.

5. Order Tracking

Once your order is shipped, you'll receive:

  • Tracking Number
  • Courier Partner Name
  • Tracking Link

You can use the tracking information to monitor your shipment's delivery status.

6. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Festivals
  • Courier partner delays
  • Remote delivery locations
  • Natural disasters or other unforeseen events

If your order is significantly delayed, please contact our customer support team for assistance.

7. Incorrect Address

Please ensure your shipping address and contact information are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Customer unavailable during delivery attempts

Additional shipping charges may apply if an order needs to be re-shipped.

8. Failed Delivery Attempts

Our courier partners typically make 2–3 delivery attempts.

If delivery cannot be completed after multiple attempts, the package may be returned to us. Re-shipping charges may apply.

9. Damaged or Missing Packages

If your order arrives:

  • Damaged
  • Opened
  • Missing items

Please contact us within [48 HOURS] of receiving your order.

Include:

  • Your Order Number
  • Photos of the package
  • Photos of the product
  • A brief description of the issue

We will investigate and assist you as quickly as possible.

10. International Shipping

[Currently, we only ship within India.]

OR

We also offer international shipping to selected countries.

  • Delivery time: [10–20 BUSINESS DAYS]
  • Shipping charges vary based on destination.
  • Customers are responsible for any customs duties, import taxes, or local charges imposed by their country.

11. Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. Please refer to our Return & Refund Policy for available options.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Business Name: [PANTHRA]
Owner: [TANISH SAINI]
Email: [nottanish759@gmail.com]
Business Hours: [Monday–Saturday | 10:00 AM – 6:00 PM IST]

Thank you for choosing [PANTHRA]. We appreciate your trust and are committed to delivering your order quickly, safely, and reliably.